Delivery 

Delivery will be via Royal Mail. The standard cost will be £4.10 for small items and £6.95 for medium sized items or multiple purchases made in one transaction. Large Dog beds and pet feed bins will be delivered by City Link at a cost of £9.50.   All orders exceeding £75.00 will be delivered free of charge. Please note, these costs only apply to mainland UK as we are unable to make International deliveries. ALL DELIVERIES WILL REQUIRE A SIGNATURE UPON ARRIVAL. 

We aim to process orders the same day, although at busy times we may take slightly longer.

 

Returns

We hope you are happy with your purchases from Duck & Dog however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. 

Please return to: Tubslake Farm, Water Lane, Cranbrook Kent TN18 5AP

If you receive a faulty or Damaged good, please contact us within 7 working days and we will arrange a replacement or refund for you

With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.